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IT Support Position

AV – Corrales, New Mexico
Department AV
Employment Type Full-Time
Minimum Experience Mid-level

Ideum designs and creates multitouch hardware and software products along with dynamic digital exhibits for museums, non-profit organizations, and socially responsible companies. We are an internationally recognized interactive design and development firm located in Corrales, New Mexico (near Albuquerque and an hour from Santa Fe). We've been in the Inc. 5000 Fastest Growing Companies in the US twice in the last three years. Please see our portfolio and product site to learn more about us:

The Position

We seek a full-time IT Support Specialist to help with our internal network, security systems, desktop hardware, and to help maintain our advanced Prototyping and Usability Lab. The ideal candidate has IT experience, but is also handy and adaptive to help keep our Creative Services and AV groups moving forward. We utilize a wide array of technologies (everything from 3D printers to video walls)  and we have more than 27,000 square feet of studio, production, fabrication, and staff spaces. The IT Support Specialist will assist staff, help us prepare for visitors, and assist with staging gear for usability testing, as well photo and video shoots.

The position may also require direct support with our many clients.  As a relatively small company (50+ people) that is fast growing, we have a diverse set of projects and products and we are seeking a versatile and practical problem solver to join our team. A candidate with a wide range of experience and interests is prefered.


  • Highly motivated and self-directed

  • Demonstrated written and verbal communication skills

  • Excellent problem solving skills

  • Detail oriented, ability to multi-task

  • Experience with IT or Technical Support

  • Understanding of networking and components

  • Experience building computer systems and with hardware troubleshooting

  • Windows OS, MacOS and Linux systems administration

  • Experience producing technical documentation

  • Experience using shop tools

  • Ability to lift, move and install equipment up to 50 pounds


  • CTS Certification or relevant AV certifications

  • IT certifications

  • Experience with electrical systems

  • Construction experience

  • Advanced computer skills

  • Experience with microelectronics, sensors, etc.

  • Experience with 3D printing
    Metalwork, woodwork and fabrication

  • Experience in the museum or non-profit world

How to Apply

  • Please include a resume, cover letter, and any relevant work samples. No Phone Calls or Walk ins please. PLEASE NOTE: *Applications without a cover letter will not be considered.

Benefits and Incentives

This position includes full health benefits, Dental insurance, plus long-term and short-term disability and life insurance.Also included is a company-matched 401K Safe Harbor Profit Sharing Plan (available after one year of employment). Pay is based upon experience. 

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  • Location
    Corrales, New Mexico
  • Department
  • Employment Type
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