Ideum designs and creates multitouch hardware and software products along with dynamic digital exhibits for museums, non-profit organizations, and socially responsible companies. We are an internationally recognized interactive design and development firm located in Corrales, New Mexico (near Albuquerque and an hour from Santa Fe). We've been in the Inc. 5000 Fastest Growing Companies in the US twice in the last three years. Please see our portfolio and product site to learn more about us: http://www.ideum.com
We seek a full-time IT Support Specialist to help with our internal network, security systems, desktop hardware, and to help maintain our advanced Prototyping and Usability Lab. The ideal candidate has IT experience, but is also handy and adaptive to help keep our Creative Services and AV groups moving forward. We utilize a wide array of technologies (everything from 3D printers to video walls) and we have more than 27,000 square feet of studio, production, fabrication, and staff spaces. The IT Support Specialist will assist staff, help us prepare for visitors, and assist with staging gear for usability testing, as well photo and video shoots.
The position may also require direct support with our many clients. As a relatively small company (50+ people) that is fast growing, we have a diverse set of projects and products and we are seeking a versatile and practical problem solver to join our team. A candidate with a wide range of experience and interests is prefered.
Highly motivated and self-directed
Demonstrated written and verbal communication skills
Excellent problem solving skills
Detail oriented, ability to multi-task
Experience with IT or Technical Support
Understanding of networking and components
Experience building computer systems and with hardware troubleshooting
Windows OS, MacOS and Linux systems administration
Experience producing technical documentation
Experience using shop tools
Ability to lift, move and install equipment up to 50 pounds
CTS Certification or relevant AV certifications
Experience with electrical systems
Advanced computer skills
Experience with microelectronics, sensors, etc.
Experience with 3D printing
Metalwork, woodwork and fabrication
Experience in the museum or non-profit world
Please include a resume, cover letter, and any relevant work samples. No Phone Calls or Walk ins please. PLEASE NOTE: *Applications without a cover letter will not be considered.
Benefits and Incentives
This position includes full health benefits, Dental insurance, plus long-term and short-term disability and life insurance.Also included is a company-matched 401K Safe Harbor Profit Sharing Plan (available after one year of employment). Pay is based upon experience.